Blind Spots: Why Smart People Do Dumb Things
Description
A woman planning a dinner party calls a gourmet caterer and learns that "Chateaubriand" can be ordered. To which she responds, "No, thanks. We’re going to take care of the wine ourselves." The dead silence at the end of the phone is her first clue that something is amiss. A CEO attempts to put an end to complaints from employees about the demeaning behavior of certain managers by berating the managers before the staff — thus reinforcing the very behavior he’s trying to correct. We often criticize such incidents with remarks like "How dumb!" or...
ISBN(s)
1591025095, 9781591025092
